Support Hub

A collection of common product and Customer Service info to help answer questions, resolve issues, browse FAQs, and find parts + documents.

Hours: Monday–Friday, 8am-4:30pm (CST)

Customer Service

Representatives are available year-round, by phone at 1-800-345-6007, or via email at

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Replacement Parts

Common parts and service items can be found in the collection below.

Parts Collection >

Warranty Registration

Ensure warranty coverage by registering Jiffy products at

Register at >

Service Articles + FAQs

Browse helpful maintenance and operation product tips.

Service FAQs >


Need a Video?

More helpful tips and product instructions can be found on our YouTube channel. Search by product or find the playlist for your product.

Visit YouTube >

Frequently Asked Questions

Please allow 1-2 business days for your order to be processed. See our complete shipping policy for more information on when your order may arrive.

You can return your item(s) purchased up to 30 days after the date of purchase for a refund. To review our return policy and procedure, please view the entire policy here.

We strive to fulfill all orders as quickly as possible. Please contact us as soon as possible if you need to modify or cancel your order. We are unable to cancel or modify any order after the order has shipped.

We do not offer credits or refunds for price adjustments, and will not match prices with our competitors or dealers.

We will authorize your card at the time of purchase, but you won't be charged until your order ships. Multiple transactions may be a result of this initial authorization and will fall off automatically, however, if you continue to see that charge or funds are removed, please contact us.

Once you add items to your shopping cart, you can enter the promo code on the Checkout page. Be sure your code has been applied before submitting your order.

Warranty coverage varies depending on the product. To review coverage of your specific product(s), please view our Warranty statements here.

All Warranty registration, coverage, and claims are handled through our parent company, Ardisam, Inc.

To register your product, click here.

To submit a Warranty claim, click here.

For the best shipping rates on orders placed in Canada, as well as the fastest delivery times, we encourage you to order through our authorized Canadian retailers.

We have hundreds of service centers located throughout the United States and Canada. To find a service center nearest to your zip code, please search here at

Jiffy Ice Drills is a subsidiary brand of Ardisam, Inc. in Cumberland, WI. We are always striving to find passionate, hardworking people. You can learn more about our openings and apply at

Ardisam, Inc.

Jiffy Ice Drills is one of over 10 subsidiary outdoor lifestyle brands managed by Ardisam, Inc. in Cumberland, WI.

We offer year-round support for all of our outdoor product lines from a knowledgeable, dedicated Customer Service team.